Maintenance
Hotel maintenance management software
A leaking shower and a guest asking for an extra pillow are not the same job. Staybli keeps quick requests and real maintenance work apart — so nothing urgent waits behind something trivial, and nothing gets lost in a chat.
30 days, no credit card.
A red flag surfaces any unit with a pending request.
The problem
Repairs that quietly scroll away.
A broken AC reported in the group on Monday, still broken Thursday — the message just scrolled away. "Extra towels for 204" and "the boiler is down" living in the same thread. No record of what was reported, when, or whether it was ever fixed.
What it costs you
Small faults become real problems.
- Small faults turn into expensive repairs because nobody tracked them.
- Guests in rooms with a problem “someone mentioned once.”
- No history when the same issue comes back.
Two kinds of work — kept apart
Requests and maintenance, separately.
Requests — the small, daily stuff
- A guest asks: extra pillow, baby cot, more towels. Or a small one-off.
- Logged in seconds by reception or staff, usually handled the same moment.
- Common requests: the manager preloads the property's frequent ones from setup — one tap to log, consistent every time.
Maintenance — the bigger jobs
- Real repairs: a leaking shower, an AC that won't cool, a broken fixture.
- Work that needs planning, a part, or someone who isn't on shift right now.
- The job stays open — notes and status updated as work progresses — until it's resolved. Need an outside person? Give them a property user and they update it like anyone else.
Stay on top of it
Nothing sits forgotten.
- A red flag appears on a unit the moment it has a pending request — issues surface, they don't hide.
- Filter the list by unit when you need to focus on one.
- Every request and maintenance job carries its status, priority and full history — in real time.
FAQ
Questions, answered.
What's the difference between a request and maintenance?
A request is the small, daily stuff — extra towels, a baby cot, a quick guest ask — usually handled the same moment. Maintenance is real repair work that needs planning, a part, or a specific person to fix it.
Can reception log requests?
Yes. Reception or any staff member can log a request in seconds — and your manager can preload your property's common requests so it's one tap.
Can I set up our own common requests?
Yes. The manager defines the property's frequent requests during setup so they're consistent every time.
How do I know which units have a pending request?
A red flag shows on the unit, and you can filter the list by unit.
Can I track a repair done by an outside contractor?
There's no separate contractor module — the job stays open with notes and status until closed. You can give an external person a property user so they update it directly.
Stop losing repairs in a group chat.
30 days, no credit card. Full access from day one.